On-site Field Support
We have highly trained logistics personnel available to serve as an extension of your team by supporting operations in the field anywhere in North America. Whether at a project site, distribution center, or supplier location, our specialized operations staff members can assist with any or all of these focus areas:
- On-site safety representation
- Quality assurance and support for your transport-related requirements, handling specifications, and process expectations
- Cargo inspection
- Inventory management
- Troubleshooting and operational support
- Data collection
- Supervision of cargo transloading
- Pre-trip driver audit process
Cargo Damage Investigation
We can have representitves onsite within 24 hours to perform a root-cause analysis of a damage incident, including personal interviews with people involved, photo documentation, procedural analysis, and a complete final assessment report with recommendations to prevent future incidents. We can also provide you with the details to begin the claims process.
Permit & Route Delay Resolution
Utilizing our extensive relationships and process experience, we work directly with government agencies (DOT, law enforcement, local agencies) to develop and implement mitigation plans for incidents or delays. We also manage both the short and long-term impacts of each transport and create mutually beneficial solutions for all parties involved. Engaging the right people immediately is key, and we have a proven method to resolve any delays.
Safety & Quality Management Systems
Whether you are a manufacturer or a logistics service provider, defined processes are essential to safe and successful project completion. Typical ISO systems are good, but may not effectively address specific logistics related needs. Our customizable safety and quality management systems:
- Give you the opportunity to track and define areas for improvement
- Allow your team to perform consistenly to the same expectation levels
- Help you identify process deviations or gaps in any system or procedure
Logistics Provider Screening Process
An effective screening process allows you to weed out substandard logistics providers. Have your logistics providers use our online screening process, at no cost to you.
Audit Program Development and Execution
How well do you know the service providers that transport your high value or critical cargo? While a basic screening process can weed out substandard service providers, a rigorous supplier audit program not only evaluates compliance to your expectations, but identifies trends and top performers. We can help you execute or update your existing audit program, as well as develop a customized program to better suit your needs.